Call Center in Bohol?

A US-based call center service provider will open a multi-million call center facility in Mandaue City to accommodate the demands of its growing client base and help provide more job opportunities in the country.

Occupying a couple of floors in A. D. Gothong IT Building in Barangay Subangdaku, Mandaue City, Focus Direct Inc. will be hiring at least 600 agents within the next few months.

Beattie said that Focus Direct Inc. decided to locate in Mandaue and far from other Information Technology sites, like the Asiatown IT Park in Cebu City.

“The way big call center players operate there is different from (one of) our focus, which is to work with our agents and get to know them. This is why we have tuition reimbursements and a savings program for them, among others,” he said.

The company plans to expand in Cebu and is looking at other areas, such Bohol, Negros and Cagayan de Oro.

Among its considerations include the presence of many schools, a critical mass of potential workers and a convenient city layout that is “easy to get around.”

Published in the Sun.Star Cebu newspaper on August 1, 2009.

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